Pet Planet knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This notice describes our privacy policy. By visiting Pet Planet.ca, you are accepting the practices described in this Privacy Notice.

What Personal Information About Customers Does Pet Planet.ca Gather?

The information we learn from customers helps us personalize and continually improve your experience at Pet Planet.ca. Here are the types of information we gather.

• Information You Give Us: We receive and store any information you enter on our Web site or give us in any other way. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests and communicating with you.

• Automatic Information: We receive and store certain types of information whenever you interact with us. For example, like many Web sites, we use "cookies", and we obtain certain types of information when your Web browser accesses Pet Planet. A number of companies offer utilities designed to help you visit Web sites anonymously. Although we will not be able to provide you with a personalized experience at Pet Planet if we cannot recognize you, we want you to be aware that these tools exist.

• E-mail Communications: All information sent and received through e-mail is solely used within the Pet Planet company, and will be treated confidentially. If you do not want to receive e-mail or other mail from us, please let us know.

What About Cookies?

• Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser to enable our systems to recognize your browser.

• The "help" portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. However, cookies allow you to take full advantage of some of Pet Planet.ca's features, and we recommend that you leave them turned on.

Does Pet Planet Share the Information It Receives?

Information about our customers is an important part of our business, and we are not in the business of selling it to others. We will not sell, rent, or distribute your information without your previous consent.

How Secure Is Information About Me?

• We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
• We use a secure and trusted credit card merchant to put through all your transactions.
• It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.

Conditions of Use, Notices, and Revisions

If you choose to visit Pet Planet.ca, your visit and any dispute over privacy is subject to this Notice and our Conditions of Use, including limitations on damages, arbitration of disputes, and application of the law of the province of Alberta. If you have any concern about privacy at Pet Planet.ca, please send us a thorough description and we will try to resolve it. Our business changes constantly. This Notice and the Conditions of Use will change also, and use of information that we gather now is subject to the Privacy Notice in effect at the time of use. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our Web site frequently to see recent changes.

Automatic Information

• Examples of the information we collect and analyze include the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information such as browser type and version, operating system, and platform; purchase history; the full Uniform Resource Locators (URL) clickstream to, through, and from our Web site, including date and time; cookie number; and products you viewed or searched for.